FAQ

MOST FREQUENTLY ASKED QUESTIONS

Can I only order by the Eden Shop Website?

No, if you do require something that you do not see on our website, let us know and we will get back to you. You can however, call us on 0121 212 1788 or E-mail us at sales@edenshop.co.uk. You can fax orders at any time on 0121 212 2583. You may order on-line at any time of day or night.

Do I pay a percentage of the total order for carriage on items I purchase from your website?

Yes, there is a set carriage fee of 10% per order on our website. All orders have a stated delivery cost. There are exceptions with delivery for Scotland, Ireland and certain parts of Wales and Cornwall. If this situation arises, our Customer Service Department will contact you informing you of the additional carriage charge in getting the goods to your door. This additional carriage fee will need to be added to your total order.

If part of my order is out of stock, do I have to pay an additional delivery charge when it is sent to me?

No, we will automatically send it out to you when it is available. Buyers will be notified accordingly if an item is out of stock.

When will my goods be delivered?

All goods should be dispatched within 1-3 days, however during busy periods we can not guarantee to always achieve this. Our main aim is to deliver orders as quickly as possible. Goods are not dispatched or delivered on Saturdays or Sundays or Bank Holidays. Our closure periods will be mentioned on our site to inform all customers of these closure periods.

Are your delivery charges for the whole of the United Kingdom?

All delivery charges stated on our products are for UK mainland only. Please contact us regarding delivery to Scotland, certain parts of Wales and Cornwall as additional delivery charges will apply.

What if delivery is not convenient?

You can choose to collect your order from us saving you on the carriage charge from our premises in Bedford. Discount may also apply for collected orders! Please drop us a line to arrange an appointment for you to collect your goods.

How will my goods be shipped?

All orders are despatched from our premises in Birmingham. Most orders are sent by Parcelforce or post. All delivery arrangements must be specified at the time the order is placed. Larger items such as wall and gondola shelving will be despatched on pallet(s). Driver of delivery vehicle will require assistance to off-load so please be aware of this prior to ordering.

What is your return policy?

You have a 4 day approval period from the day the items are actually despatched. Returned goods will be subject to a handling charge and will only be accepted if they are correctly packed in the original packaging and are in a saleable condition. A handling charge of £15.00 will apply and the buyer will be liable for original carriage charge in sending goods out.

Do you accept returns on your shop shelving wall & gondola bays and Counters?

No, we do not accept returns on our freestanding shelving bays. This is due to items being shipped out on pallets. Buyer must be sure that it is the item they want to buy. Returns will however, be accepted if goods are personally returned to premises and are in a saleable condition upon receipt. We must be notified of any returns prior to arrival. There will be no refunds what so ever with Counters and Cabinetry items, so please be sure this is the item you wish to purchase.

If I return all of the items I purchase, will I still be charged delivery?

Yes, the original delivery charge will still apply as it has cost us to send the goods out to the buyer.

How do I pay?

We accept Visa, Mastercard, Visa Delta, Maestro and Solo methods of payment. Cheques are accepted but must clear by Transax before goods are despatched.